Payment & Refund Policy

The Alcohol Education Alliance and its partner sites: Wine Education Institute, Spirits Education Institute and Beer Education Institute are covered by the following policies.


Payment Terms

Advance payment is required for all programs. Full payment must be received before the class begins unless payment plan has been established and agreed upon. 


Registration and payment can be completed online or mail (5498 E 144th Place, Thornton CO 80602). We accept all major credit cards, cash, and local checks. For questions regarding registration please contact us at 720-507-VINO (8466).


Refund Policy

For cancellations before the beginning of a program, a refund will be issued less a 15% cancellation fee if all materials are returned and completely unused and the cancellation is made and materials returned before the date of the first class.

If you purchased your class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the CourseHorse site and contact their customer service team.

Should WEI cancel a course, the student may choose between a full refund or full credit towards another course of their choosing.


Lost Exams

While this is very rare, it is still a remote possibility. Due to the nature of international shipping and customs regulations, we cannot insure your exam or otherwise attach value to it as this would incur customs duty for the shipment. Should an exam be lost, we will exercise all options available to us to locate the exam. WEI will order a new exam for you and work with you to re-test at the earliest possible convenient time. WEI will pay for the exam, related wines and all shipping fees for this replacement exam. WEI will not reimburse you for the completed course nor for any travel related expenses. 


Shipping fees are not refundable. If a cancellation is made after a class begins, refunds are not available.

Certain classes like WSET Level 1 and some workshop fees are non-refundable as all materials are purchased from London or by other providers prior to time of registration.

Registration may be transferable for the same candidate and course to another session date within 8 months,  provided exams have not been ordered . All transfers are subject to qualification and availability. If exams have been ordered then an exam re-order and rescheduling fee will apply. Fees are dependent on the specific class.


For additional questions or to request details on our policies, contact