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Wine List Training

Owning your list

Know your list. Know the vintage changes and if they matter. Know the lateral sells, know the up sells. Leave your ego behind. Have the wines that your customers will buy, it’s not your personal cellar.

Training

If it’s your list, you need to share that information. Getting servers to pay attention in staff meetings is never going to happen. Turn them on to wine, get them writing notes on ANYTHING they taste. Ask them about the wines, coach them. At the minimum, you should  make a note card for every wine with quick notes on region, varietals, flavor and aroma characteristics, selling points/features.

In case of OOS, have the ability to cross sell. Don’t attempt the upsell!

Organization

Can’t sell wine that you can’t find. Simple and reliable organization for your storage. Add it into the wine’s name in your POS, have a map with multiple entries for a single wine. Someone ordering the Chateau Palmer Margaux may ask for it that way or say “Palmer Margaux” or just say “Margaux”. Make it easy.